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NICE CXone Support Engineer

Location: Knoxville, TN

Job Type: contract

Company: IDR

Category: Network Engineering

Job Description Apply Now

IDR is seeking a NICE CXone Support Engineer to join one of our top clients for an opportunity in Knoxville, Tennessee. This role is ideal for professionals with basic to mid-level knowledge of NICE CXone, focusing on support, configuration, and administration within a healthcare environment. The position involves managing auto attendants and providing Level 2 support for NICE CXone configuration and policy management.

Position Overview for the NICE CXone Support Engineer:

• Manage and configure auto attendants in NICE CXone.
• Provide Level 2 support for NICE CXone environment issues.
• Perform configuration management and policy administration tasks.
• Support troubleshooting and resolution of environment issues.
• Collaborate with team members to ensure smooth system operations.

Requirements for the NICE CXone Support Engineer:

• Basic to mid-level knowledge of NICE CXone.
• Experience supporting NICE CXone environments and troubleshooting Level 2 issues.
• Familiarity with configuration management and policy administration within NICE CXone.
• Ability to work onsite in Knoxville, Tennessee, or in a hybrid schedule.
• Strong communication skills and attention to detail.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now