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IT Support Technician II

Location: Englewood, CO

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a IT Support Technician II to join one of our top clients for an opportunity in Englewood, Colorado. This role involves providing high-energy, customer-focused desktop support within a walk-up IT Café environment at a highly regulated government or DoD site, ensuring end-user satisfaction through effective technical solutions.

Position Overview for the IT Support Technician II:

• Provide onsite desktop support and troubleshooting for end users at a government agency location
• Interact with users in a walk-up IT Café setting, delivering excellent customer service
• Own user issues from initial contact to resolution, ensuring timely and effective support
• Collaborate with help desk teams to resolve Tier 1–2 technical problems
• Demonstrate strong communication skills and maintain a customer care philosophy

Requirements for the IT Support Technician II:

• Customer/solution ownership, an overall drive for excellence
• Team focused with the capacity for knowledge sharing
• Written and verbal communication skills with end users
• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
• Basic knowledge of current IT technical standards related to computers, printers, network technology, drivers, software troubleshooting, and peripherals

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

Compensation Details: $31.72/hr W2
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

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