Return To Search

IT Support Technician

Location: Cumming, GA

Job Type: full-time

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

One of IDR’s top clients is seeking an IT Support Technician to join their team in Cumming, GA!

*Please note this is a fully onsite position!

Responsibilities of the IT Support Technician:

• Respond to and resolve level 1 and 2 helpdesk tickets, providing remote and on-site technical support to end users.
• Perform PC imaging, software installation, troubleshooting, and repair of computer networks, workstations, and peripheral equipment.
• Identify and resolve hardware and software issues, maintaining clear documentation within helpdesk systems.
• Assist with IT equipment setup, cabling, and scheduled maintenance, including UPS battery replacements.
• Support inventory management of equipment, software, and licenses, while communicating effectively with staff and external partners.
   

Required Skills of the IT Support Technician:

• 2+ years of relevant experience in IT support or a related technical field.
• Associate’s degree in Information Technology, Computer Science, or a related discipline.
• Strong knowledge of computer hardware (PC, Mac, Chromebook), network infrastructure, operating systems, application software, and information security best practices.
• Experience diagnosing and resolving computer hardware, software, and network issues using standard troubleshooting tools and remote support utilities.
• Proficiency in deploying and maintaining technology hardware and software applications, with the ability to effectively train end users.

What’s in it for you?

• Join a flexible, friendly, laid-back work environment
• Enjoy true work/life balance
• Join an extremely secure organization
• Advance your career by joining an organization that believes in promoting from within

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now