IT Support Desk Specialist
Location: Charlotte, NC
Job Type: contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
IDR is seeking an IT Support Desk Specialist to join one of our top clients in Charlotte, NC. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview for the IT Support Desk Specialist:
Provides first-line technical support to end users by handling a high volume of inbound calls and resolving common IT issues. Responsibilities include user identity verification, password resets, account unlocks, and assisting with MFA setup and maintenance. Supports basic troubleshooting for tools such as Outlook, web browsers, and remote access systems. Accurately documents all interactions in a ticketing system while following established help desk procedures.
This role requires strong communication skills, attention to detail, and the ability to stay composed in a fast-paced environment. Ideal candidates are dependable, team-oriented, and capable of following technical documentation to efficiently resolve user issues.
Required Skills for the IT Support Desk Specialist
- 1+ years experience of IT support or recent college graduate with computer science degree or relevant.
- Strong customer service and communication skills.
- Basic understanding of Outlook, VPN Technologies, and MDM systems.
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
- 20+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.