Help Desk Analyst
Location: Antioch, TN
Job Type: contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
IDR is seeking a Help Desk Analyst to join one of our top clients in Antioch, TN. This role is pivotal in providing timely and professional technical support to end users, ensuring seamless communication and resolution of technical issues. If you are eager to be part of a dynamic organization and thrive in a collaborative, team-oriented environment, we encourage you to apply today!
Position Overview/Responsibilities for the Help Desk Analyst:
Provide prompt and effective resolution to end user calls and work orders. Engage in continuous communication with the department and end users to ensure clarity and satisfaction. Diagnose and resolve hardware and software issues, utilizing all available resources. Communicate complex technical solutions in an understandable manner to users with varying levels of technical expertise. Participate in a 24/7 on-call rotation to ensure round-the-clock support.
Required Skills for Help Desk Analyst:
Minimum of 2 years of customer service experience. High school diploma or G.E.D. required. Strong written and verbal communication skills. Ability to collaborate effectively with team members and end users. Proficiency in Microsoft Office and familiarity with multi-user telephone systems.
What's in it for you?
Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.