Digital Product Owner
Location: Houston, TX
Job Type: contract
Company: IDR
Category: Product Managers/ Product Owners
Job Description Apply Now
Are you passionate about building mobile products that truly make a difference in people's lives? We're seeking a Digital Product Owner to lead the evolution of our mobile app platform (iOS & Android), delivering seamless and innovative self-service experiences for our energy customers. In this high-impact role, you’ll define product strategy, partner with cross-functional teams, and deliver features that enhance the way customers interact with our services. If you thrive in a collaborative, fast-paced environment and love turning customer insights into product solutions - APPLY TODAY!Responsibilities:
- Define and maintain the mobile apps strategy and roadmaps in alignment with company vision and goals.
- Ensure enhancements and initiatives align with digital, business, technical, and financial objectives.
- Contribute to go-to-market strategies by aligning product, marketing, and sales requirements.
- Translate product vision into executable features by creating and managing epics, user stories, and acceptance criteria. Collaborate in an Agile environment to refine priorities, set milestones, and manage risk.
- Continuously refine backlog to reflect changing needs, technical updates, and customer feedback.
- Collaborate with development teams to ensure timely, high-quality feature delivery.
- Facilitate Agile ceremonies, including sprint planning, daily standups, reviews, and retrospectives.
- Ensure seamless platform integration with SAP and other internal systems.
- Stakeholder Collaboration
- Partner with Go To Market, Marketing, Customer Care, Operations, and IT to understand business needs and align product solutions.
- Collect and integrate feedback from customers and internal stakeholders to improve usability and functionality.
- Act as a liaison between customer-facing teams and product development to shape self-service user experiences.
- Work with cross-functional teams (UX, content, analytics, support, marketing) to define mobile app product requirements and dependencies.
- Lead stakeholder engagement through regular information-sharing sessions and product demos.
- Analytics & Decision-Making
- Use data and customer insights to evaluate feature performance and identify improvement opportunities.
- Track product KPIs and perform competitive analysis to inform strategy and roadmap updates.
- Represent customer needs in product discussions and decision-making. Especially utilize various customer feedback channels such as app store reviews and customer surveys.
- Bachelor’s degree in Business, Computer Science, Marketing, or a related field
- 6+ years of product management, customer experience, design, or development experience in customer facing digital platforms
- Experience with Adobe Analytics, PowerBI, or other data reporting and analysis tools
- Balance of Technical Knowledge & Business Acumen: Ability to combine technical expertise with strong business insight to make informed product decisions
- Customer Experience: Experience designing or developing best-in-class digital self-service customer experiences
- Design Experience: Experience in UX/UI design or collaborating with design teams
- Retail Energy Experience: Experience in the retail energy industry, ideally within the Texas market
- Agile Methodology: Strong understanding of Agile/Scrum methodologies, with hands-on experience in utilizing these practices. Working knowledge of Azure DevOps (ADO) or other work management tools
- Business Case Development: Proven ability to deliver convincing business case recommendations to senior leadership
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 27+ Years of Proven Industry Experience in 4 major markets
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row
#LI-Hybrid All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.