Customer Service Representative II
Location: Franklin, MA
Job Type: contract
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
IDR is seeking a Customer Service Representative II to join one of our top clients for a remote opportunity. This role is within a customer-focused industry dedicated to providing exceptional service and support to clients. The company values effective communication and problem-solving skills to ensure customer satisfaction.
Position Overview for the Customer Service Representative II:
- Interact with customers to provide information in response to inquiries about products and services
- Handle and resolve complaints related to service or billing issues
- Record details of customer interactions, inquiries, complaints, and actions taken
- Refer unresolved grievances to appropriate departments for further investigation
- Respond to customer inquiries via inbound, outbound, or a combination of channels
Requirements for the Customer Service Representative II:
- High school diploma or GED preferred
- 2-4 years of customer service related experience required
- Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills
- Ability to work independently and manage one’s time
- Ability to accurately document and record customer/client information
What's in it for you?:
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?:
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
LI-ONSITE All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.