Application Operations Lead
Location: Denver, CO
Job Type: contract
Company: IDR
Category: 3rd Party Applications
Job Description Apply Now
IDR is seeking a Application Operations Lead to join one of our top clients for a remote opportunity. This role is rooted in supporting complex SaaS applications within highly regulated environments, focusing on streamlining operations and resolving cross-platform issues efficiently. The organization operates in the healthcare industry, emphasizing compliance and operational excellence.
Position Overview for the Application Operations Lead:
- Serve as the single point of operational accountability for assigned applications and workflows
- Own incidents from intake through resolution, coordinating across multiple teams and vendors
- Act as the escalation lead when issues cross traditional support boundaries
- Eliminate ticket “ping-pong” across teams to reduce time-to-resolution
- Establish repeatable support patterns for complex applications and workflows
Requirements for the Application Operations Lead:
- Strong experience supporting complex, integrated applications in production
- Demonstrated ability to troubleshoot issues that span multiple systems, teams, and vendors
- Deep understanding of application workflows, data movement, and integrations
- Knowledge of identity and access concepts
- Proven ability to operate effectively without formal authority
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.